Skyware IT Solutions
Senior Software Engineer & Tech Lead
Role & Impact
Leading a team of 5 engineers to build and ship four production products for the hospitality sector. I own the full technical lifecycle — architecture, development, deployment, and ongoing maintenance — across all products.
Key Contributions
- ✓Own end-to-end technical delivery across four concurrent products: Smart PMS, Crito Voice AI, Crito iKiosk, and Chatevo
- ✓Designed and implemented a Dockerized microservices backend powering all platform services
- ✓Built Crito Voice AI independently — a real-time AI receptionist handling inbound calls, bookings, and transfers using LiveKit and OpenAI
- ✓Delivered Crito iKiosk: a self-service terminal handling autonomous guest check-in/check-out, key card encoding, secure payments, and upsell flows
- ✓Shipped Chatevo: an embeddable AI chatbot that answers from business content, connects to live data via tools, and integrates with any website
- ✓Manage sprint planning, architecture reviews, and technical roadmap for a team of 5 engineers
Quick Facts
Reports To
CEO (Mia Afzaal)
Team Size
5 engineers
Duration
Oct 2025 — Present
Key Results
Products & Projects
Smart PMS
Lead Architect & Developer
Crito Voice AI
Solo Architect & Developer
Crito iKiosk
Lead Developer
Chatevo
Lead Developer
Responsibilities
System architecture and microservices design
Full-stack product development and deployment
Dockerized infrastructure and CI/CD pipelines
AI/LLM integration (OpenAI, Anthropic)
Team leadership and technical mentorship
Client delivery and technical roadmap
Tech Stack
Recognition
"Mashallah — Allah has blessed us with a talented, dedicated, and motivational asset in Imam. He has worked and achieved beyond our expectations. The way he leads projects and his team is truly impressive."
Mia Afzaal
CEO at Skyware IT
Interested in working together?
I'm passionate about building teams and shipping products that make an impact. Let's talk.